An educational institution that we will call College X has instituted a campus-wide hiring freeze to aid in its economic recovery from COVID. Despite pleas from desperate, burned-out staff, the leadership of College X has said they expect everything to be “business as usual” — even though there are numerous position vacancies throughout the institution.

This week in the IT area, the CTO (Chief Technology Officer — a cabinet level position) had to help install software on campus laptops for 3 days so the equipment can be ready for the onslaught of freshman next month.

Typically, this process would be…


Photo Credit: Kelly Wilkinson/IndyStar/USA TODAY Images

The headline in the New York Times this morning blared,

“Change comes to the N.C.A.A.”

With yesterday’s unanimous Supreme Court ruling in the Alston case paving the way for student-athletes to receive education-related payments — combined with several states enacting Name-Image-Likeness legislation that goes into effect on July 1st — change has indeed come to the intercollegiate athletics industry.

Change began knocking on the NCAA’s national office door many years ago— a light rap at first, followed by more persistent banging. The people in the house peered out from behind the curtain hoping the change would go away. …


I am accountable for choosing to use an image with a typo.

When did “accountability” become a bad word? A word to be feared on both sides of the coin — holding others accountable, or being held accountable personally?

The definition of accountability is:

  1. the fact or condition of being accountable; responsibility.

Its sister word, responsibility, has a few meanings:

  1. the opportunity or ability to act independently and make decisions without authorization.
  2. the state or fact of having a duty to deal with something or of having control over someone.
  3. a moral obligation to behave correctly toward or in respect of.
  4. a thing that one is required to do as part of…


Innovation is what drives change and for all of the great things it creates and immeasurable ways our lives are better for it, it also sometimes has unintended consequences.

When Mark Zuckerberg created Facebook in his dorm room, I doubt he envisioned a day where its community members would use the platform to communicate about how to break into the Capitol Building.

And before the onset of COVID, few in-person schools had the capacity to flip to virtual instruction if there was inclement weather, a power outage in the building, or other barrier to attendance. …


Out of chaos comes clarity.

We are approaching the one-year mark of the global pandemic. For many people, flipping the calendar to 2021 brought hope and optimism. Now that we are six weeks into the new year — and this year is feeling largely like the majority of the last one — I’m seeing my coaching clients enter a period of pandemic burnout, accompanied by professional enlightenment.

The indicators of pandemic burnout have been well discussed. Feelings of despair, exhaustion and irritability are surfacing as the realization that “this” is far from over. …


When I was a little girl, we spent lots of time with our extended family. It’s how we were raised — surrounded all the time by aunts and uncles, cousins, second-cousins, grandparents and great-aunts and -uncles. My great-aunt had a beautiful fur coat that she wore on special occasions. It was dark, soft and warm. I remember feeling like she was so glamorous and I loved hugging her when she was wearing it. She never seemed to mind the way I hung on her and snuggled up when she had it on.

When she passed, we helped my great-uncle clean…


We are living in unprecedented times with the spreading of this virus. I won’t write more about that specifically as there is enough information and opinion about what it is, what it means and how this will play out from individuals far more knowledgeable than me.

What I will write about — what I always write about — is leadership. Not about individual people, but rather behaviors and mindsets that I’m observing around good leadership and questionable leadership.

I truly believe that our responses to times like these are the greatest mirror we have to who were truly are and…


Created in Canva.

I am home from work today with day 2 of the flu. One good thing about being sick is that if forces me to stop moving and just lie around. I’m getting lots of quiet time to think, naps, and rare time with my television.

As a child of the 80’s, I stopped my mindless channel surfing yesterday to watch the last half of the movie Pretty Woman. Edward Lewis is a rich businessman who buys companies and then sells them off for parts and profit.

One sub-plot in the movie is Edward’s desire to buy an ailing company from…


In today’s age of information overload, it can feel like you are in a constant fight for the attention of your consumer/audience. More and more, companies and agencies seem to be driving home the litigious consequences of not listening to what they have to say.

We are bombarded by “Terms” and “Agreements” that are pages full of legal gobbledygook. If you happen to be one of the few who reads the whole thing, rather than scrolling to the end and checking the box, I applaud you. (I’ve probably unknowingly given away my car and first-born through those things.)

I’ve also…


Chasing. Nothing drives me crazier than having to chase people for things that they are responsible for that I depend on.

Depend on to do my work well.

Depend on to bring something to resolution.

Depend on to directly help/impact the person I’m waiting on for a response.

I try to be very understanding because I know there are lots of reasons why people don’t respond.

Sometimes there are legitimate emergencies — illness, accident, etc. — that prevent someone from meeting a deadline.

I also know that we live in an instant, on-demand culture where lots of people expect immediacy…

Jennifer Cross

Jennifer shares her energy and enthusiasm with organizations who value people as their greatest asset. Leadership Consultant. Board Certified Executive Coach.

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